Support

Yomite Help Center

Troubleshooting, FAQs, and direct contact. We reply within 1–2 business days.

✉️ [email protected]

📧 Email open 24/7 · ⏱ Response within 1–2 business days

What do you need help with?

🚀

Getting started

Install, first launch, importing your first book
🔧

Troubleshooting

No sound, playback stalls, mispronunciations
🎙️

Voices

Free vs Premium, downloads, style switching
📚

Importing books

EPUB, Aozora Bunko, web novels
⭐

Premium & purchases

Price, restore, Family Sharing, refunds
🔒

Privacy & data

iCloud sync, backups, data deletion
🚨

Report content

Illegal, copyright violation, harassment
💬

Contact us

Direct email if the above doesn't solve it
📱

System requirements

OS versions, storage, compatibility

🚀 Getting started

First-launch flow

  1. Install Yomite from the App Store
  2. Confirm age (13+) and the AI voice notice on first launch
  3. Download a free voice — まい or fumifumi (~250 MB, Wi-Fi recommended)
  4. Open the Library tab to import a book, or Aozora Bunko tab to browse
  5. Hit play — audio is generated on your device

3 ways to import your first book

  • EPUB file: send via Files app, or use the share sheet "Add to Yomite"
  • Aozora Bunko: search and download a work in the built-in reader
  • Web article: paste a URL into the Web Reader tab

🔧 Troubleshooting

No sound / playback won't start＋

Check in order:

  1. Silent switch (mute) on iPhone / iPad isn't engaged
  2. Volume isn't too low (check lock screen too)
  3. Settings → Sounds & Haptics → media playback is enabled
  4. Not accidentally routed to a Bluetooth device
  5. Force-quit and relaunch the app
  6. If that fails, restart the device
Playback stalls or stutters＋

Synthesis runs on your device's CPU. Common causes:

  • Low storage — keep at least 1 GB free (Settings → General → iPhone Storage)
  • Other heavy apps running — close them
  • Low Power Mode — turn it off for faster synthesis
  • Older device — A12 Bionic (iPhone XS or newer) is recommended
Kanji or names read incorrectly＋

Register the correct reading in Settings → Pronunciation dictionary:

  1. Tap the "+" to create a new entry
  2. Enter the misread word and the correct kana reading
  3. Save — the override applies everywhere that word appears

Premium adds per-novel dictionaries, JSON import/export, and ruby auto-register.

Can't import EPUB / web article＋
  • EPUB: DRM-protected files (Kindle, iBooks, etc.) cannot be imported. DRM-free EPUB only.
  • Web articles: paywalled and login-required content cannot be extracted
  • SPA-rendered sites: extraction may fail; report problem URLs to [email protected]
Background playback stops＋
  1. Settings → General → Background App Refresh — verify Yomite is ON
  2. Settings → Battery → Low Power Mode — turn OFF
  3. Check battery optimisation isn't restricting Yomite
iCloud sync isn't working＋
  • iCloud sync is a Premium feature
  • All devices must be signed in to the same Apple ID
  • Settings → [Apple ID] → iCloud → Apps using iCloud — verify Yomite is ON
  • Check your iCloud storage isn't full
  • Toggle Settings → iCloud Sync OFF then ON to force a resync

🎙️ Voices

Which voices are free?＋

まい (young female, soft) and fumifumi (adult male, calm). Premium unlocks the other 29.

How big is each voice?＋

~250 MB per voice. Wi-Fi recommended. Works offline after first download.

Switching emotion styles＋

Multi-style voices (まお, みちのくあいり, 阿井田 茂, 凛音エル, etc.) let you switch styles (normal, sad, happy, shout, etc.) from the voice detail or playback panel.

Free up space by deleting voices＋

Settings → Voice management lets you delete individual voices. Re-download anytime; Premium entitlement is preserved.

📚 Importing books

Supported formats＋

EPUB, TXT, HTML (via web article extraction). PDF is planned. DRM-protected files are not supported.

Importing web novels＋

Paste a URL in the Web Reader tab. Next-chapter buttons auto-fetch the next page. Respect the author's and source site's terms.

Listening to Aozora Bunko classics＋

Search and download in the Aozora Bunko tab. 18,000+ public-domain works free.

⭐ Premium & purchases

Premium price & contents＋

One-time purchase (no monthly/yearly billing). Current price is shown on the App Store / Google Play product page. See the Premium page for the full Free vs Premium comparison.

Restoring Premium after device change＋

Settings → Restore Purchases. Signed in with the same Apple ID / Google account, it activates automatically.

Family Sharing＋

Yes — enabled. Family members in your Apple Family Sharing group get Premium without an additional purchase.

Refunds＋

App Store refunds: reportaproblem.apple.com. Google Play refunds: via the Google Play refund page. We can't process refunds on our side.

🔒 Privacy & data

What data is synced via iCloud?＋

Library, bookmarks, reading position, pronunciation dictionary, and UI prefs. Stored in your private Apple ID container — we have no access. See Privacy Policy §9.

Exporting a backup＋

Settings → Backup → Export creates a .novelvoice file. Shareable via Files / AirDrop / iCloud Drive. The file is unencrypted JSON — once it leaves your device, handling is your responsibility.

How to delete all data＋

No account is required, so data lives only on your device:

  • iOS / iPadOS: long-press app → Delete (also wipes in-app data)
  • macOS: drag from Applications + delete ~/Library/Containers/com.aitytech.yomite
  • iCloud sync data: Settings → [Apple ID] → iCloud → Manage Storage → Yomite
GDPR / APPI data requests＋

Email [email protected]. After identity verification we respond within 14 days. We hold no reading data, so most responses are "no data on file."

🚨 Report inappropriate content

Yomite is a tool that reads aloud content you import. We don't host or distribute content. If you suspect illegal use, copyright infringement, harassment, or other abuse (App Store Review Guideline 1.2):

How to report

  • In-app: Settings → Support → Report content, or three-dot menu on any book → Report
  • Email: [email protected] (subject: [Content Report])

Include the following for faster handling

  • Issue type (illegal / copyright / child safety / violence / other)
  • Book title, author, source URL
  • Specific location (chapter, quote)

We respond within 5 business days. Since we don't host content, ultimate takedown must be requested from the original content source.

📱 System requirements

📱

iPhone

iOS 17+
A12 Bionic or newer
(iPhone XS / XR+)

📲

iPad

iPadOS 17+
A12 or newer
(iPad mini 5 / iPad 8+)

💻

Mac

macOS 14 (Sonoma)+
Apple Silicon (M1+)

Free space: app + 1–2 voices ≈ 1.5 GB. Android (in development) will target Android 10+.

読

Still stuck?

If the above didn't solve it, email us directly. We aim to reply within 1–2 business days (5 maximum).

✉️

General inquiry

Usage, features, suggestions
🐛

Bug report

Crashes, malfunctions
💡

Feature request

"Wish you had…", improvements
🔐

Privacy request

GDPR / APPI data subject requests
✉️ [email protected]

📅 Hours: Mon–Fri 10:00–18:00 JST
Response target: 1–2 business days. Max 5 business days.

Related links

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📋

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⭐

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📖

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