Support

Yomite Help Center

Troubleshooting, FAQs, and direct contact. We reply within 1–2 business days.

[email protected]

Email open 24/7 · Response within 1–2 business days

What do you need help with?

Getting started

Install, first launch, importing your first book

Troubleshooting

No sound, playback stalls, mispronunciations

Voices

Free vs Premium, storage, style switching

Importing books

EPUB, Aozora Bunko, web novels

Premium & purchases

Price & plans (subscription or lifetime), restore, Family Sharing, refunds

Privacy & data

iCloud sync, backups, data deletion

Report content

Illegal, copyright violation, harassment

Contact us

Direct email if the above doesn't solve it

System requirements

OS versions, storage, compatibility

Getting started

First-launch flow

  1. Install Yomite from the App Store
  2. Confirm age (13+) and the AI voice notice on first launch
  3. Pick a voice such as まい or fumifumi (every voice is built into the app; nothing to download)
  4. In the Library tab, tap ＋ (Add a book) to import a book or a URL (Aozora Bunko opens from Recommended sites on the same sheet)
  5. Hit play — audio is generated on your device

3 ways to import your first book

  • EPUB file: send via Files app, or choose "Yomite" in the share sheet
  • Aozora Bunko: ＋ → Recommended sites opens Aozora Bunko in the in-app browser; on a work's page tap Add to library
  • Web article: paste a URL into the field under ＋ and tap Read aloud; the page opens in the in-app browser and is read aloud

Troubleshooting

No sound / playback won't start

Check in order:

  1. Silent switch (mute) on iPhone / iPad isn't engaged
  2. Volume isn't too low (check lock screen too)
  3. Settings → Sounds & Haptics → media playback is enabled
  4. Not accidentally routed to a Bluetooth device
  5. Force-quit and relaunch the app
  6. If that fails, restart the device
Playback stalls or stutters

Synthesis runs on your device's CPU. Common causes:

  • Low storage — keep at least 1 GB free (Settings → General → iPhone Storage)
  • Other heavy apps running — close them
  • Low Power Mode — turn it off for faster synthesis
  • Older device — A12 Bionic (iPhone XS or newer) is recommended
Kanji or names read incorrectly

Register the correct reading in Settings → Pronunciation dictionary:

  1. Tap the "+" to create a new entry
  2. Enter the misread word and the correct kana reading
  3. Save — the override applies everywhere that word appears

Premium adds per-novel dictionaries, JSON import/export, and ruby auto-register.

Can't import EPUB / web article
  • EPUB: DRM-protected files (Kindle, iBooks, etc.) cannot be imported. DRM-free EPUB only.
  • Web articles: paywalled and login-required content cannot be extracted
  • SPA-rendered sites: extraction may fail; report problem URLs to [email protected]
Background playback stops
  1. Settings → General → Background App Refresh — verify Yomite is ON
  2. Settings → Battery → Low Power Mode — turn OFF
  3. Check battery optimisation isn't restricting Yomite
iCloud sync isn't working
  • iCloud sync is a Premium feature
  • All devices must be signed in to the same Apple ID
  • Settings → [Apple ID] → iCloud → Apps using iCloud — verify Yomite is ON
  • Check your iCloud storage isn't full
  • Toggle Settings → iCloud Sync OFF then ON to force a resync

Voices

Which voices are free?

All on-device voices (Apple standard voices and on-device AI voices) are free. The free plan gives up to 20 minutes of listening a day (15 + 5 with the daily check-in); Premium makes it unlimited.

Do voices need extra storage?

No. All 315+ Japanese voices are built into the app, so there is nothing to download for each voice, and every voice works in airplane mode. Storage goes to the spoken-audio cache and your imported books; see the storage section in Settings.

Switching emotion styles

Multi-style voices (まお, みちのくあいり, 阿井田 茂, 凛音エル, etc.) let you switch styles (normal, sad, happy, shout, etc.) from the voice detail or playback panel.

Importing books

Supported formats

EPUB, TXT, HTML (via web article extraction). PDF is planned. DRM-protected files are not supported.

Importing web novels

Paste the work's URL into the field under ＋ (Add a book) in the Library and tap Read aloud; it opens in the in-app browser. Tap Add to library on that page to import the work (shown while Settings → Web novel import is on, the default). Respect the author's and source site's terms.

Listening to Aozora Bunko classics

In the Library, tap ＋ (Add a book) → Recommended sites to open Aozora Bunko's ranking, new arrivals, or works index in the in-app browser. Tap Add to library on a work's page to import it; it then plays offline. Public-domain classics, free to read.

Premium & purchases

Premium price & contents

Monthly ¥480 or yearly ¥3,600 subscription (7-day free trial), or a one-time ¥9,800 lifetime purchase. See the App Store for current pricing. See the Premium page for the full Free vs Premium comparison.

Restoring Premium after device change

Settings → Restore Purchases. Signed in with the same Apple ID, it activates automatically.

Family Sharing

Yes — enabled. Family members in your Apple Family Sharing group get Premium without an additional purchase.

Refunds

App Store refunds: reportaproblem.apple.com. We can't process refunds on our side.

Privacy & data

What data is synced via iCloud?

Library, bookmarks, reading and playback position, pronunciation dictionary, UI prefs, and the text and files of imported books (except files over 200 MB and comics saved from web pages, which stay on the device) (Premium, off by default). Stored in your private Apple ID container — we have no access. See Privacy Policy §9.

Exporting a backup

Settings → Backup → Export creates a .novelvoice file. Shareable via Files / AirDrop / iCloud Drive. The file is unencrypted JSON — once it leaves your device, handling is your responsibility.

How to delete all data

No account is required, so data lives only on your device:

  • iOS / iPadOS: long-press app → Delete (also wipes in-app data)
  • macOS: drag from Applications + delete ~/Library/Containers/com.aitytech.yomite
  • iCloud sync data: Settings → [Apple ID] → iCloud → Manage Storage → Yomite
GDPR / APPI data requests

Email [email protected]. After identity verification we respond within 14 days. We hold no reading data, so most responses are "no data on file."

Report inappropriate content

Yomite is a tool that reads aloud content you import. We don't host or distribute content. If you suspect illegal use, copyright infringement, harassment, or other abuse (App Store Review Guideline 1.2):

How to report

  • In-app: Settings → Support → Report content, or three-dot menu on any book → Report
  • Email: [email protected] (subject: [Content Report])

Include the following for faster handling

  • Issue type (illegal / copyright / child safety / violence / other)
  • Book title, author, source URL
  • Specific location (chapter, quote)

We respond within 5 business days. Since we don't host content, ultimate takedown must be requested from the original content source.

System requirements

iPhone

iOS 17+
A12 Bionic or newer
(iPhone XS / XR+)

iPad

iPadOS 17+
A12 or newer
(iPad mini 5 / iPad 8+)

Mac

macOS 14 (Sonoma)+
Apple Silicon (M1+)

Free space: the app itself is about 0.9 GB (see the App Store listing), plus the spoken-audio cache and your imported books. For the Android version, see the Google Play listing.

読

Still stuck?

If the above didn't solve it, email us directly. We aim to reply within 1–2 business days (5 maximum).

General inquiry

Usage, features, suggestions

Bug report

Crashes, malfunctions

Feature request

"Wish you had…", improvements

Privacy request

GDPR / APPI data subject requests
[email protected]

Hours: Mon–Fri 10:00–18:00 JST
Response target: 1–2 business days. Max 5 business days.

Related links

Privacy

Terms

Premium

Blog